Abu Hail leads RTA's Dubai revamp of bus stations: Nol cards, lost & found…

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By Staff  www.emirates247.com

The Bus Department, Public Transport Agency of the Roads and Transport Authority (RTA), announced the start of upgrading Abu Hail Bus Station at Hor Al Anz occupying the Ground Floor of Abu Hail Metro Station.

The step is part of a wider plan encompassing the improvement of 16 bus stations within Dubai in addition to 5 other stations outside the emirate to be undertaken at a later stage.

“The plan was kicked off by a conducting a field survey, getting direct feedbacks, and engaging in an analysis of customers satisfaction rating to assess passenger needs, particularly at Abu Hail Station which is quite popular among bus riders.

“This has prompted us to prioritise the station in our development works, which are now set for completion in March 2014,” said Mohammed Al Ali, Director of Bus.

“We have analysed the complaints received from Customers Service Dep’t via the toll-free number 8009090 in order to identify the requirements of customers visiting Abu Hail Station,” said Mansour Al Jasmi, Head of Bus Stations Improvement Team, Bus Dep’t, Public Transport Agency. More info

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