Are Dubai's bus drivers unruly and arrogant?


By Dhanusha Gokulan (Reporter )/Dubai

Are you among the many Dubai residents who feel bus drivers have poor road etiquettes? If you have been at the receiving end of rude behaviour from drivers, you can file a complaint with the Roads and Transport Authority (RTA).

2aThe complaint will be investigated till the passenger accepts that the problem has been resolved, a top official has said.

Mohammed Abdullah Al Ali, Director of Buses at the RTA, said passenger complaints are taken very seriously. Bus drivers are subject to laws and strict rules, he said.

Passengers can file complaints via the RTA helpline 800-909 or post a complaint on the authority’s Facebook or Twitter accounts.

“All drivers are provided with a … handbook after they complete their service training as a way to remind them of their commitment to deliver world class public transport service. Drivers also undergo refresher training as part of their annual training plans,” Ali Ali said in an e-mail statement to Khaleej Times.

After receiving a spate of complaints from bus users, Khaleej Times asked residents if Dubai bus drivers had poor road etiquettes. Over 50 per cent of the respondents to the poll said the drivers are rude. More info