Dubai Electricity and Water Authority (DEWA) launched the Smart Centre, as part of its Customer Happiness Centre, at the DEWA head office.
This supports the Dubai Plan 2021 to transform Dubai into a city of happy, creative, and empowered people who have smart, integrated and connected services to meet their needs.
The Smart Centre provides several smart services for customers, and streamlines the transaction process, with minimal or no support needed from staff. Most services can be easily used on iPads and DEWA’s smart application.
The Smart Centre features a Future Services Department, so that customers can design and develop new services, for their happiness. The Centre also includes the Tayseer service for bill payment, to facilitate bill payments by cheques, using Emirates NBD’s cheque deposit machines. More info