DUBAI – In a confirmation of its focus on improving customer service and maintaining international standards, the Dubai Airport Freezone became one of three organizations in Dubai to receive the coveted ISO 20000:2005 certification.
This certification, that was adopted by the Information Technology Service Management Department in the free zone, will set mechanisms in place enabling the Dubai Airport Freezone to deliver quality technology services to its customers, further meet customer requirements, set up streamlined procedural structures and monitor overall service quality. Through implementation of this prestigious international standard, the free zone will gain further credibility and visibility, helping it attract new foreign investments into Dubai.
On receiving the ISO 20000:2005 certificate, Shaikh Ahmed Bin Saeed, President of Dubai Airport Freezone commented: “By bolstering electronic services and technology in all business sectors, Dubai Airport Freezone is working in line with the directives of the Dubai Government. The free zone is focused on implementing the latest international standards, which will help us offer enhanced facilities to our customers and attract more foreign investment to the Emirates.”
Dr. Mohammed Al Zarooni, the Director General of Dubai Airport Freezone, said: “Dubai Airport Freezone is reinforcing its relations with foreign investors by identifying, developing and meeting all their technology needs, which help them save time and effort. Technology is, after all, one of the most important standards in the global business market and we are working hard to keep up with state-of-the-art international standards. One of our main priorities is to attract more international companies in different fields and help them establish and expand their business in the Middle East.”
Sheikh Ahmed Bin Saeed also lauded the two Dubai Airport Freezone employees, Mohamed Ali Suilam and Amna Loutha, who were awarded certificates from the Dubai Young Leaders Program from His Highness Sheikh Mohamed Bin Rashid Al Maktoom, for their achievements within the Dubai Airport Freezone.
He said: “Investing in local youth leaders is a government priority, as these people will help build the Emirates future.”