Dubai taxi drivers are being sent back to school to improve driving standards and customer service.
The move comes after Dubai Taxi Corporation received thousands of complaints from passengers about the service. The courses will be run at the Taxi Drivers Training and Qualification Centre and will assess driving standards and skill, as well as the ability to handle passengers from a wide variety of cultures.
“Many clients are not happy with the quality of some drivers. The centre has been fitted with new equipment and has acquired experienced trainers to help improve the general quality of the service,” Ahmed Bahrozyan, CEO of the Licensing Agency at the Roads and Transport Authority (RTA) and Head of Dubai Taxi Corporation Supervisory Committee, told 7DAYS. He added that drivers deemed to be below standard could be sacked.
“We don’t want drivers to only think about their commission, we want to make them understand that they also have an obligation to satisfy a client and an obligation towards the entire community,” he said. In 2010, the corporation received 12,768 complaints about its 3,504-strong taxi fleet, with poor driving being the main concern.
Other complaints included refusing to pick up passengers at certain times of the day, abusive language and poor hygiene. Yousef Al Ali, Acting CEO of Dubai Taxi Corporation, said: “Taxi drivers are our ambassadors… and have to be trained to the best standards.” More info